When satisfying the demanding needs of internal customers is the challenge, focusing on continuous improvement in both the outbound distribution and store receiving processes is crucial.
Here, the key measures of operational success are consistency and predictability. Closely monitoring key measures such as store turnaround times, maximising fleet utilisation, frequency of service and reduction of wasted time and travel costs is essential to drive operational efficiency and fulfilment.
OPEN DISTRIBUTION NETWORK
Real-time visibility and enhanced customer engagement.
Do you need to know “How well are we servicing our customers?”
The unpredictability of customer ordering behaviour, volatility of order volumes and managing the constraints of day to day operations makes servicing an open distribution network challenging and expensive. The continuous need to deliver on increasing customer service expectations whilst addressing rising operational costs requires an agile, responsive and adaptable solution that gives customers real-time visibility and automates the customer engagement and experience without requiring more people to achieve this.
THIRD PARTY LOGISTICS (3PL)
No more cumbersome administration, communication and reporting responsibilities.
Do you need to know “How well are they servicing my customers?”
The warehousing and distribution nature of 3PL solutions inevitably distances the principals from their customers with great expectations on the 3PL service provider to provide visibility to both parties. 3PL service providers require a solution that alleviates the cumbersome administration, communication and reporting responsibilities by automating communication with customers and providing principals with live dashboards (where necessary), real-time updates on successful deliveries and failures to execute.
Trackmatic provides the critical link in the chain of efficient outsourced distribution by empowering our clients with full visibility of what will be delivered, when and to whom with real-time confirmation of fulfilment as it happens.
Efficient routing, fewer wasted kilometres, less overtime and more customer delight.
Do you need to know “How well am I servicing my customers?”
The ever-evolving last mile logistics challenge is becoming increasingly more complex and difficult, and the need to ensure customers remain informed and engaged throughout the delivery process is critical. Delivery needs to happen at the right time and right place whilst managing high incidences of “not at home” deliveries. This makes the execution of a profitable and effective route ever more challenging.
The solution enables sophisticated yet simple address validation, allowing for efficient routing, reduced wasted kilometres, less overtime and most importantly the ability to not just manage customer expectations, but rather exceed their expectations and ultimately deliver.
Minimise cost and obtain maximum efficiency.
Do you need to know “How do I optimise my journey while servicing my customers?”
Traditionally the most inefficient and costly leg of the logistics journey. Primary transporters are required to keep customers informed of progress every step of the delivery journey whilst complying with regulatory, administrative and operational responsibilities.
There is a need to reduce the reliance on paper-based systems, improving the order to cash administration cycle and of course, provide consignors with real-time visibility and status updates.
Reducing turnaround times at loading and offloading points is critical, and by communicating live ETAs and managing booking slots, maximum operational usage of each vehicle is possible, resulting in lower vehicle standing time.